Frequently asked questions
Where can I visit Les Abattoirs?
Les Abattoirs is located at 76 allées Charles de Fitte, 31300 Toulouse. Current exhibitions are presented in the main building.
Through partnerships with Les Abattoirs, associations, socio-cultural action groups, medico-educational institutes, etc. sometimes exhibit their work in the Galerie des Publics. This gallery, which is freely accessible, is on your left as you face the main building.
As a regional contemporary art fund (Frac), Les Abattoirs exhibits its collections and supports creative work in the Occitanie region. Find out about all current exhibitions here on the Abattoirs website: Exhibitions in Occitanie.
Are Les Abattoirs closed on public holidays?
Les Abattoirs are closed on Mondays and Tuesdays, 1 January, 1 May and 25 December.
How long does a visit last?
Visits generally last between an hour and an hour and a half if there are exhibitions on all levels of the building.
However, the length of the visit can be adjusted to suit individual needs, within the limits of opening hours. Please consult the web page Prepare my visit.
Do you have a cloakroom?
Free code lockers are available in the basement. Rucksacks must be left there.
Scooters and skateboards can be left in a dedicated space in the basement (open space, lock not provided).
In application of the Vigipirate plan, the Abattoirs cannot accept bulky luggage that does not fit in the basement lockers (dimensions greater than 40 x 20 x 25 cm).
For all your bulky luggage, refer to the existing luggage lockers in Toulouse city centre. For example, you can use Bounce Luggage Storage Capitole, located in ZAZA Coffee shop, 13 rue Léon Gambetta, with direct metro access from Saint-Cyprien République via Capitole station.
Can I draw in the rooms?
Pencil and pen drawings are permitted in the rooms. Certain techniques are prohibited (ink, pastel, charcoal, watercolour, etc.).
Can I take photographs in the galleries?
Photos are permitted without flash, except in the case of works that state otherwise.
Share your best photos on social networks! @lesabattoirs #lesabattoirs
Can I eat in the halls?
You may not eat or drink in the halls of Les Abattoirs, only water is permitted.
Les Abattoirs does not have a picnic area. When the weather is fine, the Raymond VI garden adjoining the Abattoirs is available for picnics.
Does Les Abattoirs have a shop or bookshop?
A bookshop is open from Wednesday to Sunday in the Abattoirs lobby.
Does Les Abattoirs have a restaurant or café?
The Hémicycle café-restaurant is open at the same times as the Abattoirs, from Wednesday to Sunday. Access is from the courtyards, at the back of the museum building.
Prices, reservations, free admission
What methods of payment are accepted at the museum?
Les Abattoirs accept payment by cash, cheque, bank card (Mastercard, Visa), Apple Pay, Google Wallet.
Can I leave and return to the exhibitions in the same day?
Yes. Each ticket is valid for the whole day, depending on the opening hours of the establishment, see the Prepare my visit web page. You can enter and leave during the same day, always by presenting the ticket.
I'm entitled to free admission, do I need to collect a ticket from the ticket office?
Yes, you need to go to the ticket office and show your documents to the ticket agents, who will issue you with an admission ticket.
I'm entitled to free admission, is the guided tour also free for me?
If you have proof that you are entitled to free admission, you will only have to pay the supplement for the guided tour. This is €4.
Is there a special rate for disabled visitors?
Access to the exhibitions is free and priority is given to disabled visitors and their carers.
Is there a reduced rate for senior citizens?
There are currently no special rates for senior citizens. Beneficiaries of minimum social benefits, and in particular those receiving the minimum old-age pension, are entitled to free admission.
Are the Abattoirs free on the first Sunday of the month?
Yes, access to Les Abattoirs is currently free on the first Sunday of each month.
I would like to reserve a space, what should I do?
Please refer to this web page for more information: Privatising
Do I have to book my ticket in advance?
No, visitors can buy their tickets at the Abattoirs ticket office.
We recommend that you book your tickets via our online ticketing service. Tickets purchased online give you exclusive access to the exhibitions.
There are no places left on the online ticketing service. How can I book?
If the online ticket office is full, tickets are still available at the Abattoirs box office.
Can I buy my ticket the same day?
As long as tickets are available, you can book via the online ticket office.
Please note that for very busy exhibitions, we recommend that you book your tickets in advance to avoid running out of stock.
I can't pay online by credit card. Do you accept other methods of payment?
Reservations via the online ticketing service can only be made by credit card.
You can pay by cash or cheque at the Abattoirs box office.
I bought a ticket on the online ticketing service but I haven't received it / I've deleted my ticket, what should I do?
When you buy your ticket, a PDF containing your ticket is sent to you by email.
If you have not received this email, you can consult all your bookings on our online ticketing service using your login (email address) and your password, in the "My orders" section.
Les Abattoirs staff do not have access to your orders or tickets; your space is strictly personal.
I'm receiving alerts from my anti-virus software about the email containing the tickets. Can I open the emails without risk?
The emails containing your tickets are secure and compliant. Your anti-virus only informs you that you have received an attachment from a new correspondent. You can open the email and the tickets without risk.
Can I print my ticket several times?
Yes, but only the first person to present the ticket will be admitted. This person will be presumed to be the legitimate bearer of the ticket.
Can I show my ticket on my phone instead of printing it out?
You can display your ticket on your smartphone or tablet rather than printing it out. The dematerialised ticket, presented on your smartphone or tablet, will be scanned at the entrance. To read the barcode correctly, make sure the screen is as bright as possible.
I bought a ticket on the online ticketing service but I can't come in the time slot I chose. Can I get a refund?
Our general terms and conditions of sale do not allow us to refund tickets.
A tolerance of 30 minutes is allowed on the same day for time-stamped tickets.
I have a free ticket, can I book one on the online ticketing service?
Yes, you can book a free ticket via the online ticketing service by selecting the free fare corresponding to your situation. This means you don't have to go to the ticket office and you can go straight to the exhibitions. Please note that the ticket inspector will ask you for proof that your ticket is free.
Do you have audio guides?
Les Abattoirs does not offer audio guides for current exhibitions.
QR codes are available in the building for audio tours of the history of the building and its collections. You scan the QR codes with your mobile phone and listen to the audio explanations with your own headphones.
Do you offer guided tours?
Guided tours take place every Wednesday and Saturday at 2pm. They generally focus on the main exhibition on the ground floor.
The cost is €4 plus admission.
Participants must register by sending an email to the following address firstname.lastname@example.org
The maximum number of registered visitors is 25.
The tour lasts approximately 1:30 hours. After collecting your badge at reception for the guided tour, you will meet in the group reception area on your left at the entrance to the museum, where the guide will collect you.
Does Les Abattoirs offer any activities for children?
The exhibitions are accompanied by wall texts written specifically for children. A "young public document" is available free of charge for children, presenting the main exhibition and suggesting independent activities linked to the works.
Les Abattoirs offers tours and workshops for young visitors. Find out about all our offers here: Family and children
I would like to receive news about Les Abattoirs, how can I do this?
You can enter your email address in the purple box at the bottom of the Abattoirs website to subscribe to our monthly newsletter.
I have a question about the Abattoirs, the collections, their history... Who should I contact?
You can contact the Abattoirs teams by e-mail at email@example.com, specifying the subject of your research and the institutional, personal or professional context of your research.
The Abattoirs collection can be accessed digitally here: Collection
The Abattoirs library also includes artists' books, exhibition catalogues and additional resources. It is open by appointment on Wednesdays, Thursdays and Fridays from 2pm to 6pm. Please register by email at the following address: firstname.lastname@example.org
I'm in a wheelchair, can I access Les Abattoirs?
The entire building of Les Abattoirs is accessible to people with reduced mobility.
All the exhibitions, as well as the toilets, cloakrooms and auditorium, are accessible by lift. The bookshop and restaurant are on the ground floor.
A wheelchair is available on request from the museum reception desk on presentation of an identity document. Cane seats are also freely available.
I have a disability (visual, hearing, intellectual or motor). How can I visit Les Abattoirs?
You can refer to this page listing all the facilities available to enable you to make an adapted visit to Les Abattoirs: Accessibility
Are pushchairs allowed at Les Abattoirs?
Access by pushchair is authorised. All areas are accessible by lift.
Pushchairs are available on request from the reception desk on presentation of an identity document.
Baby back carriers are not permitted for reasons of preservation of the works.
Can I visit the Abattoirs with my pet?
With the exception of assistance animals (guide dogs, etc.), pets are not allowed in the Abattoirs.
For any other questions, please contact us by telephone on 05 62 48 58 00 or by email: email@example.com